At Bingo Casino Games (“Our Company,” “We,” “Data Controller”), we prioritize the privacy and security of our users (“users” or “you”). This Privacy Policy outlines how Bingo Casino Games manages, collects, stores, and safeguards your data when you engage with our app on various media platforms (collectively referred to as the “Services”). It is important to note that this Privacy Policy solely pertains to the information gathered through your use of the Service. By utilizing the Service, you agree to the collection and use of your personal information as outlined in this Privacy Policy.
We may periodically update this Privacy Policy, and we encourage you to review it regularly to stay informed about any changes. Any updates will be posted here and will take effect immediately. By regularly checking this page, you can ensure that you are always aware of what information we collect, how we use it, and under what circumstances, if any, we share it with others.
We urge you to read this policy thoroughly to gain a clear understanding of our practices regarding the processing and storage of your personal information. By accessing and using our Services, you acknowledge and agree to the practices described in this Privacy Policy.
The types of personal information we gather vary based on whether you are a user or a visitor, as well as the stipulations of relevant laws.
Your Communications with Us. When you reach out to us for information about our Services, request customer or technical support, apply for a job, or otherwise communicate with us, we collect personal information such as your email address, phone number, or mailing address.
Surveys. We may invite you to participate in surveys. If you choose to participate, you may be asked to provide certain information, which could include personal details.
Social Media Content. We may maintain social media pages. Any content you post on these platforms will be considered “public” and is not covered by privacy protections.
Account Creation with Third-Party Partners: Although you do not need to create a user account with Bingo Casino Games to use our Services, including playing our mobile games, you may need to create an account with our third-party partners to access certain in-app features. When you create such an account, our third-party partners may collect personal information such as your name, email address, and payment details. For more information on how your personal information is used and collected by these third-party partners, please refer to their respective Privacy Policies.
Automatic Data Collection. When you use our Services, certain information may be collected automatically. This includes your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising identifiers, and other unique identifiers. We also gather details about your browser, operating system, or device, location information, Internet service provider, the pages you visit before, during, and after using the Services, the links you click, and other data related to your usage of the Services. This information may be linked to your accounts and other devices, depending on the functionality of the Services.
Additionally, we may automatically collect data related to your interaction with our Services, such as gameplay statistics. This includes the number of games you play daily, the types of content you engage with, and the frequency and duration of your activities.
Cookies, Pixel Tags/Web Beacons, Analytics Information, and Interest-Based Advertising technologies. We, as well as third parties that provide content, advertising, or other functionality on the Services, may use cookies, pixel tags, local storage, and other technologies ("Technologies") to automatically collect information through the Services. Technologies are essentially small data files placed on your computer, tablet, mobile phone, or other devices that allow us and our partners to record certain pieces of information whenever you visit or interact with our Services.
Cookies. Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Services may not work properly.
Pixel Tags/Web Beacons. A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects information about users’ engagement on that web page. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular advertisement.
Analytics. We may also use Google Analytics and other service providers to collect information regarding visitor behavior and visitor demographics on our Services. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners. You can opt out of Google’s collection and processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout.
Data collection by crash logs is required (users can’t turn off this data collection). This data is transmitted off the user’s device, either to Bingo Casino Games or a third party. This collected data is not processed ephemerally. Additionally, this data is shared and transferred to a third party, either on or off the user’s device. All the collected and shared data is used to analyze how users use the app, or how the app performs. For example, to see how many users are using a particular feature, to monitor app health, to diagnose and fix bugs or crashes, or to make future performance improvements.
We utilize your information for various business purposes, including:
Fulfilling our contractual obligations and delivering our Services to you, such as:
Managing your user profile and information;
Granting access to specific areas, features, and functionalities of our Services;
Informing you about your activities on our Services and any updates to our policies;
Conducting activities to ensure the quality and safety of our services or devices;
Delivering advertising, analytics, and marketing services;
Providing Services on behalf of our users, including customer support and verifying user information.
Analyzing and enhancing our Services based on our legitimate interests, such as:
Detecting and preventing security incidents, protecting against malicious, deceptive, fraudulent, or illegal activities, and taking legal action against those responsible;
Measuring user engagement and interest in our Services, including short-term, contextual ad customization;
Conducting research for technological development and demonstration;
Researching and developing products, services, marketing strategies, or security measures to improve their performance, resilience, reliability, or efficiency;
Enhancing, upgrading, or improving our Services or devices;
Creating new products and Services;
Ensuring internal quality control;
Verifying your identity and preventing fraudulent activities;
Debugging to identify and fix errors that affect existing functionalities;
Enforcing our terms and policies;
Complying with legal obligations, protecting vital interests, or acting in the public good.
Deliver Additional Content and Services to You, such as:
Providing personalized materials about offers, products, and Services that may interest you, including new content or features;
Conducting audits related to interactions, transactions, and compliance activities;
Pursuing other purposes you consent to, are informed about, or are disclosed when you provide personal information.
Utilize De-identified and Aggregated Information. We may use personal information and other data about you to generate de-identified and aggregated insights, such as anonymized demographic or location data, information about the device you use to access our Services, or other analytical reports we develop.
Enable Content Sharing with Friends or Colleagues. Our Services may include tools and features that allow you to share content. For instance, our referral services may enable you to provide information about your friends or share content, such as an email inviting them to try our Services.
How We Use Automatic Collection Technologies. We, along with third parties that provide content, advertising, or other functionalities on our Services, may use cookies, pixel tags, local storage, and other technologies to automatically collect information. These technologies are used for the following purposes:
Operationally Necessary. Technologies essential for accessing our Services, identifying irregular behavior, preventing fraudulent activity, enhancing security, or enabling the use of our functionalities.
Performance Related. Technologies used to evaluate the performance of our Services, including analytics to understand how visitors interact with our platform.
Functionality Related. Technologies that enhance your experience, such as recognizing you when you log in or remembering your preferences, interests, or previously viewed items.
Advertising or Targeting Related. First-party or third-party technologies used to deliver content, including personalized ads, on our Services or third-party platforms.
Notice Regarding Third Party Websites, Social Media Platforms and Software Development Kits. The Services may contain links to other websites or applications, and other websites or applications may reference or link to our website or other Services. These other websites are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.
Our Services may include social media pages. By using such Services, you assume the risk that the personal information provided by you may be viewed and used by third parties for any number of purposes. In addition, social media buttons such as Facebook (that might include widgets such as the “share this” button or other interactive mini-programs) may be on our websites. These features may collect your IP address, which page you are visiting on our websites, and may set a cookie to enable the feature to function properly. These social media features are either hosted by a third party or hosted directly on our websites. Your interactions with these features apart from your visit to our websites are governed by the privacy policy of the company providing it.
We may use third party APIs and software development kits ("SDKs") as part of the functionality of our Services. APIs and SDKs may allow third parties including analytics and advertising partners to collect your personal information for various purposes including to provide analytics services and content that is more relevant to you.
Monetization Partners: We may share your personal data with our monetization partners, who assist in delivering personalized advertisements, measuring ad performance, and optimizing app functionality. These monetization partners include, but are not limited to:
Categories of Monetization Partners:
Appsflyer:
IronSource
UnityAds
AppLovin
Admob
Liftoff Monetize
Mintegral
Firebase Analytics
Firebase Crashlytics
Endpoints: Data is transmitted between our servers and our partners’ systems using secure endpoints. This process enables efficient communication and includes services such as Google Firebase for login and Google Fonts.
Our partners might collect details such as device identifiers, geographic location, and in-app activity to display relevant ads and enhance user experiences. Rest assured, they handle your data in line with this Privacy Policy. You have the right to know if your data is shared or sold. If you wish to opt out, please contact us at [email protected] or use any in-game support channel. Once we receive your request, we will ensure your data is no longer shared or sold in the ways you’ve opted out of.
Except as outlined below, we do not share, disclose, or sell your personal information.
Service Providers. We may share your personal information with third-party service providers who assist us in various capacities. These service providers include IT and related services, information and data services, payment processors, customer support providers, and vendors that help deliver the Services.
Business Partners. We may share personal information with business partners with whom we collaborate to offer joint products or services. In such instances, the name of our business partner will be displayed alongside ours.
Affiliates. We may share personal information with companies within our corporate group or affiliated entities.
Advertising Partners. Through our Services, third-party advertising partners may use technologies and tracking tools to gather information about your activities and device (e.g., IP address, mobile identifiers, pages visited, location, time of day). We may also combine and share this information with demographic data and provide it to these partners. These partners may use this information (and similar data collected from other websites) to deliver targeted ads to you when you visit third-party websites within their networks. This practice is known as “interest-based advertising” or “online behavioral advertising.” Additionally, we may share other data collected through the Services to provide you with information that is useful, relevant, or of interest to you. If you prefer not to share your personal information with third-party advertising partners, you can follow the instructions in Section IV “Your Choices.”
Disclosures to Protect Us or Others. We may access, preserve, and disclose any information we hold about you to external parties if we believe, in good faith, that such action is necessary or appropriate to: comply with law enforcement or national security requests and legal processes, such as court orders or subpoenas; protect your, our, or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist in the investigation or prosecution of suspected or actual illegal activity.
Disclosure in the Event of Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale or purchase of assets, or transition of services to another provider, your information may be sold or transferred as part of such a transaction, as permitted by law and/or contract.
International Data Transfers. By using our services, you agree that your information may be transferred, processed, and stored globally—including in countries like the United States where data protection laws may differ from those in your home region. We have implemented robust measures to ensure your personal data remains secure, and we require our third-party providers and partners to maintain similar protections. Additional details are available upon request.
If you wish to request to review, delete, or modify the information we hold about you, or if you want us to stop actively using your information, please contact us via email at [email protected]. In your email, include your request along with identifying details such as your first name, last name, email address, or the login name you use to access our Application and Services. We will respond to your email as promptly as possible. Please note that all data in our game, including account information and purchases, is stored locally on your device. If you uninstall or delete the app, all data will be permanently erased and cannot be recovered.
However, certain records will be retained for legal and accounting purposes.
If you have previously granted us access to your precise geolocation data or enabled push notifications on your device, you can disable these features by adjusting the settings on your mobile device for the relevant Application or, in some cases, directly within the Application itself.
We retain the personal information we collect, as outlined in this Privacy Policy, for the duration of your use of our Services or as long as necessary to achieve the purposes for which it was collected. This includes providing our Services, resolving disputes, establishing legal defenses, conducting audits, pursuing legitimate business interests, enforcing our agreements, and complying with applicable laws.
At Bingo Casino Games, protecting your information is our top priority. We take proactive measures to secure the data you share with us and will never disclose it to any third parties without your permission. Our safeguards include a combination of technical and organizational measures tailored to the sensitivity of your data, such as encryption, physical security controls, and regular internal reviews of our data handling practices.
When playing our game, you can choose to join as a Guest or connect via Facebook. Facebook users log in using their Facebook credentials, while Guest players can access the game without a password—meaning we do not store any sensitive login details like passwords.
Please note that if you use Facebook and your account is ever blocked, removed, hacked, or otherwise compromised, you might lose access to your linked Bingo Win Cash account. We therefore encourage you to keep your social network account secure by safeguarding your username, password, and email address.
By using Facebook Connect, your public profile data is transferred from Facebook to our app and processed solely to deliver our services. If you wish to disconnect, you can remove our app from your Facebook settings.
For added security, we will never ask for access to your personal social network data. Always log out after using your account, avoid suspicious links, and never share your Facebook password.
For Guest players, your account is tied to your device. Changing your device will create a new guest account. Rest assured, your account information is stored on a secure server protected by a firewall and robust security practices. However, while we strive to protect your data, no online system is completely immune to breaches. Additionally, as email and messaging systems are not fully secure, we advise against sending personal information through these channels.
If you have any questions or need further details about our security measures, please feel free to ask.
Data Protection Officer (DPO): Bingo Casino Games team is responsible for overseeing data protection. If you have any questions or concerns about how your personal information is handled, you can reach out to our Data Protection Officer (DPO) at: [email protected].
General
You have several options regarding your personal data. If you’ve previously consented to the processing of your information, you can withdraw that consent at any time by contacting us using the details below. Even if you opt out, we may still collect and use anonymous information about your activities on our Services for legal purposes as described above.
Email and Telephone Communications
If you receive an email from us that you no longer wish to receive, simply click the unsubscribe link at the bottom of the email to opt out of future messages. Please note that you will still receive transactional emails related to the products or Services you’ve requested. Additionally, we may send you important non-promotional updates—such as changes to our Terms or Privacy Policy—that cannot be opted out of.
We also handle requests to add your contact information to do-not-mail, do-not-phone, and do-not-contact lists in accordance with applicable laws.
Mobile Devices
We may send you push notifications through our mobile app. You can disable these notifications at any time by adjusting your mobile device’s settings. Additionally, if you use our mobile applications, we might collect location-based data; you can opt out of this data collection by changing your device settings.
"Do Not Track"
Do Not Track ("DNT") is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
Cookies and Interest-Based Advertising
You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these and learn more about targeted advertising and consumer choice and privacy, at www.networkadvertising.org/managing/opt_out.asp,http://www.youronlinechoices.eu/, https://youradchoices.ca/choices, and www.aboutads.info/choices/. To separately make choices for mobile apps on a mobile device, you can download DAA’s AppChoices application from your device’s app store. Alternatively, for some devices you may use your device’s platform controls in your settings to exercise choice.
Please note you must separately opt out in each browser and on each device. Advertisements on third party websites that contain the AdChoices link may have been directed to you based on information collected by advertising partners over time and across websites. These advertisements provide a mechanism to opt out of the advertising partners’ use of this information for interest-based advertising purposes.
Your Privacy Rights
In accordance with applicable law, you may have the right to:
Access to/Portability of Personal Information about you consistent with legal requirements. In addition, you may have the right in some cases to receive or have your electronic personal information transferred to another party.
Request Correction of your personal information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your personal information or we may refer you to the controller of your personal information who is able to make the correction.
Request Deletion of your personal information, subject to certain exceptions prescribed by law.
Request restriction of or object to processing of your personal information, including the right to opt in or opt out of the sale of your personal information to third parties, if applicable, where such requests are permitted by law.
If you would like to exercise any of these rights, please contact us as set forth below. We will process such requests in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request, as applicable.
Our services are not designed for individuals under the age of 12. We do not intentionally collect personal information from children under 12. If you believe we have mistakenly collected such information, please contact us right away at [email protected], and we will take prompt action to remove it.
If you are a resident of California, the CCPA grants you the following rights regarding your personal information:
Right to Non-Discrimination: You have the right to not be discriminated against for exercising any of your CCPA rights.
Right to Opt-Out: You have a right to opt out from future sales or sharing of personal information as those terms are defined by the CCPA.
Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions.
Right to Know: You have the right to request details about the personal information we collect, use, disclose, and sell, if applicable.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with the GDPR requirements.
If you are a resident of Virginia, the VCDPA provides you with the following rights:
Right to Access: You have the right to request access to the personal information we hold about you.
Right to Correct: You have the right to request the correction of inaccurate or incomplete personal information.
Right to Delete: You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected or if you withdraw your consent.
Right to Data Portability: You have the right to request a copy of your personal information in a portable and readily usable format.
Right to Opt-Out: You have the right to opt out of the sale of your personal information or the processing of your data for targeted advertising purposes.
Right to Appeal: If we deny your request to exercise any of these rights, you have the right to appeal our decision.
To exercise any of these rights or to appeal a decision, please contact us at [email protected]. We will respond to your request or appeal in accordance with the VCDPA requirements.
If you are a resident of the European Union (EU), you have certain rights under the General Data Protection Regulation (GDPR):
Right to Access: You can request to see the personal information we hold about you and obtain a copy of it.
Right to Rectification: You can ask us to correct or update any inaccurate or incomplete personal information.
Right to Erasure: You can request the deletion of your personal information when it is no longer needed for the purposes it was collected, or if you withdraw your consent for processing.
Right to Restrict Processing: You can ask us to limit the processing of your personal information in certain situations, such as when you dispute its accuracy or object to its use.
Right to Data Portability: You can receive your personal information in a structured, commonly used, and machine-readable format and transfer it to another data controller.
Right to Object: You can object to the processing of your personal information based on your specific circumstances, including for direct marketing purposes.
Rights Related to Automated Decision-Making: You have the right not to be subjected to decisions made solely through automated processing, including profiling, that have legal or significant effects on you.
Right to Complain: You can file a complaint with a supervisory authority regarding our collection and use of your personal data.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with the GDPR requirements.
If you are a resident of Brazil, the General Data Protection Law (LGPD) grants you the following rights:
Right to Access: You have the right to request access to the personal information we hold about you and to obtain a copy of that information.
Right to Rectification: You have the right to request the correction or update of inaccurate or incomplete personal information.
Right to Erasure: You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected or if you withdraw your consent on which the processing is based.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another data controller.
Right to Object: You have the right to object to the processing of your personal information on grounds related to your particular situation, including processing for direct marketing purposes.
Rights Related to Automated Decision: You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects concerning you or similarly significantly affect you.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with the LGPD requirements.
We process your personal data in accordance with the requirements set forth by applicable data protection laws. The legal bases for our processing activities are as follows:
Consent
We may process your personal data when you have provided explicit consent for a specific purpose. This includes situations where you sign up for newsletters, participate in promotional activities, or agree to receive marketing communications from us. You have the right to withdraw your consent at any time by contacting us at [email protected]. However, please note that withdrawing consent may affect your ability to use certain features or services.
Contractual Necessity
Processing your personal data is often necessary for the performance of a contract to which you are a party. For instance, when you register for an account, make a purchase, or utilize our services, we process your data to manage your account, process transactions, provide customer support, and deliver the requested services. Without this processing, we would not be able to fulfill our contractual obligations to you.
Legal Obligation
We may be required to process your personal data to comply with legal obligations imposed on us by applicable laws, regulations, or governmental authorities. This can include obligations related to tax compliance, financial reporting, record-keeping, and responding to lawful requests from public authorities. We ensure that any data processing conducted under this basis is done in accordance with the relevant legal requirements.
Legitimate Interests
We may process your personal data based on our legitimate interests, provided that such processing does not override your fundamental rights and freedoms. Our legitimate interests include the following:
Fraud Prevention and Security: We process data to monitor, prevent, and detect fraudulent activity, unauthorized access, and other forms of misuse of our services. This helps us safeguard your account and our platform.
Service Improvement: We analyze user behavior and feedback to enhance the functionality, performance, and user experience of our services. This includes conducting research and analysis to better understand user preferences and trends.
Marketing and Advertising: We may use your data to personalize and deliver targeted marketing communications, promotions, and advertisements that are relevant to your interests. This allows us to provide you with a more tailored experience.
Business Operations: We process data to support our day-to-day business operations, including managing customer relationships, optimizing our services, and conducting market research.
Public Task
In some circumstances, we may process your personal data to perform a task carried out in the public interest or in the exercise of official authority vested in us. This may apply in situations where data processing is necessary for regulatory compliance, public health and safety, or other matters of public interest.
We are dedicated to keeping our Privacy Policy up-to-date and aligned with our data handling practices. To ensure this, we may update or modify this Privacy Policy at any time. Any revisions will become effective immediately upon being published within our app or on our website.
Notification of Changes
In the event of significant changes to this Privacy Policy, we will notify you through prominent methods, such as an in-app alert, email, or a notice on our website. We recommend reviewing these notifications to stay informed about how your data is being managed.
Continued Use of Services
Your continued use of our services after any updates to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the updated policy, please discontinue using our services and contact us to discuss any concerns.
Regular Review
We encourage you to periodically review this Privacy Policy to stay informed about our data protection practices. This will help you understand how we collect, use, and share your personal information, as well as your rights regarding that information.
If you have any questions or concerns about changes to this Privacy Policy or how your personal data is handled, please contact us at [email protected]. We are here to assist and address any queries you may have.
If you have any questions about this Privacy Policy, please do not hesitate to contact us at [email protected].